Workplace Team Building Without the Awkwardness and Resentment

Workplace team building has gained an unfortunate reputation for disruptive away days, contrived open-air challenges, and embarrassing role-playing exercises. Mention any of these activities to your staff members and their hearts will sink. Clearly, this is counterproductive for boosting staff morale and productivity.

However, you can’t ignore the importance of well-functioning team relationships in any organization. But how can you foster these as a manager, building strong teams without resorting to paintball sessions or collaborative raft building?

According to Washington D.C. based leadership training consultant KO Coaching, the key is a process called experiential learning.

This approach to team building uses exercises which are closely related to the workplace and your staff’s roles, rather than irrelevant activities aimed at boosting a tenuous sense of togetherness.

It may still involve an element of the dreaded roleplay, but the acting will generally be done by the training consultant. Staff members will be asked to deal with situations exactly as they would if they encountered them in their normal working days.

For example, in one exercise the trainer could play the part of an angry customer. It would then be up to the staff members to work together to solve the issue. This could involve discussion or brainstorming within the group, followed by devising a plan of action.

Or, the trainer plays the role of the boss setting down a project that needs tackling urgently. A group then needs to put together a presentation on how they’ll complete it.

Importantly, both of these exercises will be carried out in real-world circumstances. They’ll be conducted in a closed group of employees monitored by the trainer, rather than in front of an audience of other staff members. The trainer will observe and analyze, and use what they’ve seen to suggest ways of improving team effectiveness.

The specifics of the exercises will differ according to the nature of the workplace. But the essential point is that they’ll be designed to encourage and reinforce team thinking within an environment that applies directly to the staff’s daily responsibilities.

The participants can more easily appreciate the relevance of the exercise to their roles. They’ll be more likely to see the real benefits it brings, and they won’t resent the whole event as a time-wasting diversion.

While there’s certainly a place for building a social element into workplace relationships, team building isn’t best done through traditional away days. Experiential learning has more immediate benefits and generates less awkwardness, and its long-term success is all the greater because of it.

Improving Hotel Customer Service Thru Innovative Technology

The job of providing first-class client service within the hospitality business has changed considerably in the last several years. Discussions between managers and guest visitors which were at one time conducted in-person or perhaps over the telephone now are taking place in social networking channels, like Youtube and Twitter, as well as review websites, such as TripAdvisor, at the same time hotel guests are still on-property.

From an operator’s point of view, this transition in the direction of public, totally open communication carries its pros and cons. If hotel guests are pleased with their experience, their community comments help confirm the effort of the hotel’s staff members and publicize the hotel to new visitors.

In spite of this, if bad reviews are published publically, proprietors are confronted with dealing with the problem immediately and keeping the guests’ allegiance – all as other hotel guests and prospective guests track the discussion in real-time.

Proprietors and owners who choose to deal with visitor problems in private frequently get aggravated with the loss of control they possess over the feedback which is published on the internet. Although their aggravation is needed sometimes, hoteliers ought to see these community forums as chances to “listen” to their hotel guests and get beneficial knowledge on their establishments. Through the use of these types of online sources as unofficial focus groups, proprietors can recognize property places wanting improvement and identify methods to improve the visitor experience.

While creating our internet based hotel management system, we included advanced functions that boosts the daily experience for both proprietors and visitors. To highlight how innRoad helps remove the most frequent concerns voiced by hotel guests, here are types of online visitor feedback, along with remedies supplied by innRoad’s internet based hotel management system.

After an extensive day of traveling, it had taken the front desk representative forever to locate my booking! Not a great beginning to my vacation !
Front desk staff members need to get visitors checked-in and on their way as quickly as possible, however, certain old, slow-operating hotel PMS do not permit a quick and efficient procedure – leading to visitor aggravation at the beginning of their vacation.

innRoad’s internet based hotel property management systems provide a hotel manager that streamlines front desk as well as back office duties. With our innovative systems, common activities such as visitor check-in and booking monitoring are simple and quick, which helps make travel-weary visitors pleased.

 

Twice throughout my holiday house cleaning forgot to tidy my hotel room! I needed to contact the front desk every time to get new towels. Not acceptable!

For visitors, it’s difficult to know how their hotel room could be neglected by the house cleaning staff. Coming back to an un-tidied hotel room and needing to contact the front desk for help is seen as a significant hassle and might influence their choice to go back to the property in the future.

Detailed reporting is an important attribute of our internet based hotel management system. With a readily available collection of reports, such as house cleaning, bookings, and group administration, staff members may stay organized and minimize chances for errors, such as house cleaning mistakes, that affect the visitor experience.

I was in a hurry to catch my airline flight, so I checked out of my hotel room immediately. However when I examined my bill…. I received all these extra expenses! Not great!

Hotel guests frequently grumble regarding the numerous required taxes and charges which are tacked on their nightly hotel room price. Nevertheless, in which hotel guests get angry should they be erroneously billed for services and amenities they did not actually use.

Easy billing is an important characteristic of our internet based hotel management system’s hotel manager. Front desk reps can gain access to and modify charges for correctness, process bills for group bookings and make sure the correct charges are included before giving the final to the visitor.

“Listening” to internet visitor discussion is an excellent method for hoteliers to keep updated of on-property problems and find out more on what their visitors anticipate. Using this information, proprietors can use innRoad to supply first-class experiences that help keep visitors completely happy and wanting to go back soon.